Ordering with confidence.
Last updated: 8 October 2026Kuwait statutory consumer rights
Applicable Kuwait consumer protection rights take precedence over DARZZ’s store policy. Kuwait Ministry of Commerce and Industry guidance describes a general 14-day return and exchange right, subject to applicable legal conditions and exceptions. The seven-day store-policy request period does not shorten a longer legally required period. Delivery-fee exclusions and return delivery charges do not apply where the law requires a refund or a return without additional cost. These policies do not restrict statutory remedies for defective, incorrect or non-conforming products.
About DARZZ
DARZZ is a Kuwait-based online clothing store. These terms apply to browsing this website and ordering from the store. Please read them before placing an order. Nothing in these terms limits customer rights that cannot be excluded under applicable Kuwait law.
Using the website
Use the store lawfully and provide accurate information. Do not interfere with its operation, attempt unauthorized access, misuse checkout or submit fraudulent orders. You are responsible for ensuring you are authorized to place an order and use your chosen payment method.
Products, availability and images
Products, sizes and colors are subject to availability. Stock is checked when an order is created; an item in your bag is not a reservation. Product photography is intended to represent the item, but colors and appearance may vary slightly with lighting and screen settings. Contact the store before ordering if you need measurements or clarification.
Prices and currency
Prices are shown in Kuwaiti dinars (KD / KWD). The checkout displays eligible discounts, product subtotal, the selected delivery fee and the final total before you submit your order. If a material pricing or listing error affects an order, the store will contact you about the correction or cancellation and any applicable refund.
Orders and confirmation
Provide your name, email, phone number and complete delivery details. An order reference records your submission. It does not by itself confirm that an online payment succeeded. Payment status depends on verification by the payment provider. The store may contact you to confirm availability, delivery details or an issue with your order.
Payment methods
Available payment methods are shown at checkout. Online card and wallet payments, when enabled, are handled through third-party payment providers such as Tap Payments using their secure payment components. Full card numbers and CVV are not stored by the store. Online payments must be confirmed by the provider; a pending or unsuccessful payment is not treated as paid. Cash on Delivery requires a manually verified 50% deposit; the remaining amount is paid on delivery. See the Payment Policy and deposit section below.
Delivery areas and fees
Estimated delivery time is 7–14 days. Delivery fees depend on the selected area and are displayed at checkout before the customer confirms the order.
Delivery estimates and delays
Any delivery estimate communicated by the store is an estimate. Availability, access to the address and circumstances outside the store’s reasonable control may cause delays. Contact the store with your order reference for an update. Applicable rights relating to delayed or undelivered orders remain unaffected.
Discounts, offers and promo codes
Automatic offers apply to eligible products while active. Promo codes must be entered at checkout and may have product/category restrictions, minimum spend, start/end dates, usage limits or one-use-per-customer conditions. Eligibility and the actual discount are checked before the order is created. Discounts do not reduce delivery fees unless explicitly stated. The final checkout total shows any accepted offer and code. Expired, disabled or ineligible promotions do not apply.
Order cancellations
Customers may cancel on the same day they placed their order, provided it has not already been shipped. If an order has already been delivered, the return policy applies instead. These conditions do not limit applicable statutory rights.
Refund arrangements
Refunds are processed within 3 days after the returned products have been received and approved. Original delivery fees and return shipping fees are non-refundable under the store policy, except where applicable law requires otherwise. Refunds for prepaid orders are issued through the original payment method where possible.
Returns, refunds and exchanges
Customers have 7 days after receiving their order to request a return or exchange under DARZZ’s store policy. Returned items must be in their original condition. If the order has already been delivered, the customer pays the return delivery fee. Refunds cover returned products and exclude delivery fees, subject to the statutory rights explained below.
Incorrect or damaged items
Contact the store promptly if an item arrives damaged or differs from your order. Include the order reference and a description of the issue; photographs may help the store assess it. The store will explain the appropriate replacement, return or refund arrangements in line with applicable customer rights.
Customer responsibilities
Check your selected products, size, color, delivery area, contact details and final total before submitting. Keep your order reference and respond to reasonable delivery or order queries. Do not share sensitive payment information through social messages or support channels.
Intellectual property
Website artwork, photographs, branding and other content belong to the store or their respective rights holders. Viewing the store does not grant permission to reproduce, distribute or commercially use that content without appropriate authorization.
Liability and applicable rights
The store is responsible for its obligations under applicable law. To the extent permitted by law, it is not responsible for losses caused by misuse of the website or circumstances outside its reasonable control. This does not exclude liability or customer rights that cannot legally be excluded.
Changes to these terms
The store may update these terms and its policies. The latest version will be available on this page. Updates do not remove rights relating to orders already placed. Review the terms before making a new purchase.
Cash on Delivery — 50% advance deposit
Cash on Delivery requires a 50% advance deposit calculated from the full final order total after discounts and including delivery fees. Half of the delivery fee is therefore included in the deposit. The remaining amount is paid on delivery. Place your order to receive an order number, then contact DARZZ on WhatsApp to arrange payment through WAMD or a payment link. No payment screenshot upload is required. Orders start as Pending Deposit. DARZZ independently verifies receipt of funds and manually records the deposit as paid; confirmation is a separate store action and requires a paid deposit. Neither submitting an order nor contacting the store automatically confirms payment. Amounts are rounded to the nearest fils so the deposit and remainder add up to the full total. The published cancellation, return and refund rules apply, subject to applicable Kuwait statutory rights.
Contact information
For orders and store policies, contact DARZZ: